claims resource management, inc. was established in 1988 as an independent claims service provider for insurance companies and self-insureds. We provide our clients with the highest quality claims handling and customer service possible. Our systems and procedures streamline the claims handling process, allowing us to handle each claim quickly and efficiently.

Many insurers and self-insureds have found CRMI to be an efficient, cost effective alternative to more traditional claims staff. Whether you are self-insured without the facilities or experience necessary for recruiting, training and housing a claims department, or an insurer considering alternatives to adding staff and possibly opening branch offices, CRMI can serve as an extension of your senior claims management staff, freeing them from having to deal with routine claims management functions.


  • Has developed proprietary claims adminsitration programs that are tailored to meet the specific needs of each client.
  • Maintains claims files electronically, protected behind a secure firewall, with nightly back ups made on a rotating basis to a separate server, as well as offsite.
  • Treats all insureds, claimants and customers as we would want to be treated, consistent with our clients instructions and good claims handling practices.
  • Has an excellent reputation for conducting its business activities with integrity, fairness, and in accordance with the highest ethical standards.

Specializes in the following categories:

  • General Liability
  • Construction Defects
  • Additional Insureds
  • Premises Liability
  • Products Liability
  • Errors and Omissions
  • Directors and Officers

CRMI also:

  • Performs claim reviews/audits of primary carriers, self-insureds, or ceding carriers.
  • Provides coverage for Mandatory Settlement Conference or Mediation appearances.
  • Monitors Trials, with daily reporting.


Premises Liability

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CRMI manages general liability claims involving General Contractors and Subcontractors, with claims ranging from single home remodel jobs to major residential and/or commercial developments. In addition, CRMI manages claims against major retailers and children's entertainment facilities which can involve very minor claims, as well as significant injury claims. 

Premises/General Liabiltiy claims require CRMI's staff to be knowledgeable in the variances by state.

Additional Insureds

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Once it is determined a person or organization qualifies as an additional insured, CRMI manages the split file for some clients as an independent adjusting service and for others as part of the program administration. CRMI has obtained significant savings for its clients with aggressive pursuit of contribution from other carriers or parties, paying close attention to the invoices and reasonableness of the charges, as well as managing and tracking payments made to ensure the correct allocation.

Construction Defect


Construction defect claims represent an ever changing area of litigation, with each state having its own laws and regulations. CRMI is licensed nationwide and ensures all claims are evaluated on a case by case basis, with a proactive approach to investigating coverage and liability, pursuing contribution from other carriers and other potentially responsible parties, working with defense counsel to ensure the best defense is provided without breaking the bank, and resolving claims as quickly and efficiently as possible.

Run Off Management

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CRMI assists clients with the run off of discontinued business.  When a book of business is in run off, it may not be cost effective for an insurer to maintain its own claims department. CRMI provides Third Party Administrative services for run off business, managing the claims and financials, providing 24/7 online access to our clients and resolving claims as quickly and efficiently as possible.