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At a Glance

As a Third Party Administrator or as an Independent Adjusting Service, CRMI provides quality claims service at a fair price. CRMI handles claims Nationwide, specializing in Construction, General Liability, Premises Liability, Professional Liability, and Auto claims. Clients are provided real time access to their electronically stored files, any time day or night, through our secure server. Please take a moment to learn more About Us


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Program Administration

Much like an insurance company claims department, we manage claim files from open to close. We conduct full investigations, assign counsel if necessary, handle settlement negotiations, manage payments and prepare financial and status reports as needed. In other words, we manage the entire claims process, tailoring our services to each client's needs. Please take a moment to learn more about our Third Party Administration Services



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Independent Adjusting

CRMI assists clients, on a one time or ad hoc basis, with claims management, including Appearances at Mediation or MSC, Site Inspections and Field Investigations, Obtaining Documents, Conducting Investigations, and Obtaining Recorded Statements, to name a few. CRMI's involvement in the claims process is tailored to the parameters set by the client. Please take a moment to learn more about our Independent Adjusting Services.



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Auditing Capabilities

CRMI conducts audits for Insurers and Reinsurers, Insurance Guarantee Funds, and Individual Businesses. CRMI's auditors have the knowledge and experience needed to understand the claims being audited and to recognize potential red flags. We meet with the client to learn the purpose of the audit and follow up with a detailed report that lets the client know exactly where they stand. Please take a moment to learn more about our Auditing Services.

Days before Hurricane Florence is expected to slam into the U.S. East Coast, insurers are starting to see potential claims costs tick upward as people flee and companies halt operations.

Evacuations, already affecting more than 1 million people in and around North Carolina, start the clock ticking on business-interruption insurance policies, which help replace lost income for companies when natural disasters strike. Hartford Financial Services Group Inc. and FM Global are among insurers with exposure in the region that are sending staff to help with anticipated claims.

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Vanessa Abel

Vice President


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David Rodgers

Assistant Vice President


Premises Liability

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CRMI manages general liability claims involving General Contractors and Subcontractors, with claims ranging from single home remodel jobs to major residential and/or commercial developments. In addition, CRMI manages claims against major retailers and children's entertainment facilities which can involve very minor claims, as well as significant injury claims. 

Premises/General Liabiltiy claims require CRMI's staff to be knowledgeable in the variances by state.

Additional Insureds

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Once it is determined a person or organization qualifies as an additional insured, CRMI manages the split file for some clients as an independent adjusting service and for others as part of the program administration. CRMI has obtained significant savings for its clients with aggressive pursuit of contribution from other carriers or parties, paying close attention to the invoices and reasonableness of the charges, as well as managing and tracking payments made to ensure the correct allocation.

Construction Defect


Construction defect claims represent an ever changing area of litigation, with each state having its own laws and regulations. CRMI is licensed nationwide and ensures all claims are evaluated on a case by case basis, with a proactive approach to investigating coverage and liability, pursuing contribution from other carriers and other potentially responsible parties, working with defense counsel to ensure the best defense is provided without breaking the bank, and resolving claims as quickly and efficiently as possible.

Run Off Management

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CRMI assists clients with the run off of discontinued business.  When a book of business is in run off, it may not be cost effective for an insurer to maintain its own claims department. CRMI provides Third Party Administrative services for run off business, managing the claims and financials, providing 24/7 online access to our clients and resolving claims as quickly and efficiently as possible.